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Orders and Deliveries..
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How to order & Deliveries

We are an online store only. We do not offer free samples. We do not offer a printed catalog.

ORDERS

When you click an order button you will be taken to a log in page where you will be asked to
enter your existing User ID and Password
OR
to create a new User ID and a Password.

Setting up a new account: On the log in window you will see a line at the top of the page that says, "Placing an order for the first time? Click here to create a new Account".

Click on this text link to establish your new User ID and Password. (In the future you will enter your this User ID and Password into the Existing Customer log in fields on the log in page.)

When you click on the text link, you will be taken to a New User account page where you will be asked to enter a User ID, a Password and a Confirm Password. Enter your information, then click "Submit".

Next you will see an account form. Fill in your account information. Be sure to include your correct email contact information. When you have completed the required information, click "Submit".

You will now see your selected merchandise in your shopping cart.

There are different shipping and handling charges based on geographic location listed in a drop down menu on the shopping cart page. If you are located outside of the U.S.A., select the appropriate charge for your location in order to reflect the proper shipping and handling charge on your online confirmation page.

If you are ordering from the state of Virginia, a 4.5% sales tax will be added to your order.

After viewing your purchases in the shopping cart, you can chose to "Continue Shopping" or to "Proceed to check out".

If you are finished shopping, purchase your merchandise by clicking the "Check Out" button. When you check out, you will receive a confirmation window showing the details of your purchase. It’s a good idea to print out the confirmation page for your records.

If for any reason we cannot fulfill your order within our normal timeframe, we will notify you by email.

Please note that we do not send confirmation emails after you have submitted your order. Expect your order in 7-10 day. If you have any questions about your order, email us at info@tgcosmetics.com.

Credit Card Service: We accept VISA, American Express, Discover and MasterCard credit cards for: the US and US Provinces, Canada, Mexico, Western Europe (including New Zealand, Ireland, Scotland, UK, France Germany, Belgium, Spain, Portugal, Italy), Japan and Australia. Other International locations may purchase by mail with a cashiers check or money order.

Please be aware that our store name, "TG Cosmetics", will appear on your credit card statementCredit card processing.Your account is not processed immediately upon submiting an order. Your order is hand processed just before your package is ready for shipping. This practice is a convenience to your account and a deterant to unauthorized card users.

Your personal information will be on file for your convenience within our SSL (Secure Socket Layer) for future purchases and can be accessed only with your user ID and password. You will know you are in a secure area of the site when you see a small gold lock in the lower left corner of your screen window. If you ever need to update your information, simply click on the Update Your Information link, log in with your user ID and password, then click on the Update Information link to get to your information.

Your email contact address: It is important to include an accurate email address that will allow us to alert you of any problems with processing or delays in your order.

Registering with ID and Password: When you register with us, it is not necessary to type your credit card number into our secure SSL customer account layer if you are not going to place an order. If you prefer, type "0"'s into the credit card field in order to complete your registration. You will need to update your account with your card number at any time you make a purchase by clicking on the Update Information link.

Entering Credit Card information: Please type in your credit card account number carefully WITHOUT spaces or hyphens. Be sure that your billing address matches your account billing information exactly in order to avoid delays in processing. You must have your credit card information in your account when you place an order and it must be in place for at least 48 hours to ensure processing of your order. To access your account, click the Update Information link on the lower right of our homepage or at the bottom of most of our site pages. This will take you to the log on page.

If you would rather place your order by mail with cashiers check or money order: If you prefer to purchase by mail, you can use the Fax link to select your merchandise and create your order.

Click on the Fax text link on the log on page and proceed with your order. When you have finished shopping, you'll be taken to your shopping cart.

Print out your shopping cart page containing your selected purchases and total cost. Mail it with a cashiers check or money order made out to TG Cosmetics (we do not accept personal checks) for the total amount of your purchase plus appropriate shipping & delivery. Please do not send cash.

It's a good idea to keep a copy of the order information for your own records.

Mail your order to: tgCosmetics, P.O. Box 2450, Alexandria, VA 22301

As soon as we have received your order with payment and the items you have ordered are in stock, we will ship your package promptly.

Please supply us with an email or contact information so we can contact you in case any of the items you have ordered are on back order, sold out or will experience delayed shipping.

PACKAGING

We respect the need for privacy and discretion for our customers. Our packages are plainly marked WITHOUT our store name on the outside box or label. Orders are mailed in a plain, sealed, white box with only our Post Office return address,"P.O Box 2450, Alexandria, VA 22301", on the outside shipping label. A receipt for the merchandise with our store name will be packed inside the shipping box with the merchandise.

DELIVERIES

Shipping & Handling Charges

Geographic location determines the flat fee shipping and handling costs that will be added to your order. Shipments are mailed via US Priority Mail or First Class depending on the recipient's location. Shipments outside of the continental US require additional handling and shipping costs.

Shipping and handling cost for orders in the US and US Provinces is $6.50,
Canada and Mexico is $16.00; and the Pacific Rim and Europe is $35.00.

We ship to a valid post office box address.

Deliveries are made directly to customers via Signature Confirmation

Delivery via Signature Confirmation offers the added service of special handling. It ensures that packages are hand delivered directly to our customers at their shipping address and allows online tracking of their package, if necessary.

What is Signature Confirmation?

With Signature Confirmation, the US Post Office will deliver the package to the shipping address provided and will require the recipient's signature to acknowledge receipt the delivery. If the reciepient is not at the shipping address when the package arrives a notice of the delivery attempt will be left by the postal carrier to alert the receipient that the package has arrived. The package will then be held at the local Post Office for pick up there at the recipient's convenience or for re-delivery to the recipient.

Re-delivery of a package waiting for pick up can be scheduled by calling the Post Office at (800) 275-8777 or (800) ASK-USPS. Refer to the delivery notice for package identification. Packages are held for 15 days at the Post Office. If the package is unclaimed within 15 days of delivery, it will be returned to tgcosmetics.com. In the event a package is unclaimed and returned unopened to tomigion.com, the purchase price will be refunded immediately to the purchaser.

Don't want to receive your package via Signature Confirmation?
Signature Confirmation comes with our standard mailing service. If you would prefer not to receive your shipment via Signature Confirmation, simply email us after you have placed your order and let us know.

Delivery Time

Typically orders ship within 7-10 "business" days (weekdays) from the placement of your order but deliveries may take longer depending on in stock items, holidays and sales volume. Items shipped to Alaska or Hawaii, and items shipped to non-continental addresses (including U.S. territories and possessions) may experience longer delivery times.

Back Orders

Our store items move quickly and occasionally we are out of stock on some items. It is not our polilcy to back order items that are listed as out of stock in our store. To ensure receiving the product you want, wait until an item is listed as in stock before ordering.

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International Customers: Please read the following before you place your order.

Credit Card Service to limited number of countries: We offer credit card payment service to the US and Us Provinces and to International customers in Canada, Mexico, Western Europe (including New Zealand, Ireland, Scotland, UK, France, Germany, Belgium, Spain, Portugal, Italy), Japan and Australia.

Anticipate Import charges: Please note that most countries add customs charges and taxes to imported goods as a standard practice when the merchandise enters that country. Sometimes these charges can be substantial and are beyond our control. You should check with your postal service before you place an order with us so that you can anticipate any additional costs you will experience upon receipt of your shipment.

Import restrictions: Some countries restrict the import of items such as jewelry. Please check before you order what imported items are restricted in your country.

Shipping & Handling Costs: Shipping & Handling costs under 1 pound to Canada and Mexico is $16.00. Shipping & Handling costs under 1 pound to Western Europe (including New Zealand, Ireland, Scotland, UK, France, Germany, Belgium, Spain, Portugal, Italy), Japan and Australia is $36.00.

For orders weighing over 1 pound, we will add in this cost of the additional postage to your order when the package is shipped. We do not have a minimum purchase required for International orders.

All International customers not listed above may purchase merchandise with a cashiers check or money order
Include:
- List of products
- Total cost + $36.00 or $16.00 shipping (as appropriate for your geographical location)
- Shipping address
- Money order or Cashiers check
- Valid email contact address

Mail to: TG Cosmetics, P.O. Box 2450, Alexandria, Virginia USA 22301

When we receive your product list & quantity, shipping address and (valid cashiers check or money order) payment, we will ship your in stock products to you promptly. If items are back ordered we will contact you by email to let you know.

Customs requires that merchandise be listed on outside of package: Please note that for packages shipped to countries outside of the US and to US Army Bases outside of the US, are required by customs regulations to list that merchandise and value on the outside of the mailing package.

International shipping times: Please allow 7-10 days for delivery of your order. Most orders are processed and shipped within 2-3 days. Be aware that International orders may experience longer 7-10 days for delivery.

Canada: Purchases are subject to Canadian Post handling fees of $5-8 on any merchandise shipped to you from the US. Merchandise valued over $20 is subject to duty and tax. The Canadian Post will make one attempt to deliver to your door (shipping address) at which time any handling or duty fees will be collected. If you are not at home at the time of delivery, your local post office will advise you of the delivery and hold the package for you to pick up.

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Ordering physician-recommended skin care products:

All of our products are dermatologists recommended. Some of our skin care products such as NeoStrata and Ela-MAX products require the completion of a brief medical questionnaire, as you would in any doctors or dermatologist office. Once the questionnaire is completed you will proceed through the check out process. This questionnaire will appear as appropriate for these specific products prior to processing your order. Your questionnaire should be updated if necessary for any purchase of these products by clicking the Update Personal Information button on the home page. All information is kept completely confidential and used only to access product home usage.

Please note: Physician recommended products are limited to 2 per order and cannot be sold outside of the US.

Refund Policy:

We do not offer refunds on merchandise but credit will be given toward the credit card used in the original transaction with the returned shipped condition merchandise.

We will accept exchanges of any item purchased at any tgcosmetics.com store for 30 days from the date of your original purchase. Items must be in the like-new, "as shipped", un-used condition and be accompanied by the original sales order nummber and reason for return. If returning an item, please email us at info@tgcosmetics.com to let us know, then pack the item securely, "as shipped" and return to:

Return - tgcosmetics.com
P.O. Box 2450
Alexandria, Virginia 22301.

Contact:

The best and fastest way to contact us is by email at info@tgcosmetics.com

Our mailing address is:
tgcosmetics.com
P.O. Box 2450
Alexandria, Virginia 22301

We want to make your shopping experience as easy as possible. If you have any suggestions on how we can improve our services, please let us know at info@tgcosmetics.com.

 

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